Support that stays after go-live.
One help centre, one ticket queue and one status page for your Oracle OTM integrations after go-live, so your team always knows where things stand.
What gets in the way today.
Support is scattered
Issues are raised by email, phone and chat, and some get lost.
No one owns the problem
Tickets bounce between vendors and teams.
No clear status
Users don't know if an issue is known or being fixed.
What changes with GoAssured.
One help centre
Answers and guidance in one place.
One ticket queue
Every issue tracked to resolution.
One status page
Everyone sees what's known and what's being fixed.
Clear ownership
Every issue has an owner.
Four steps. One path to go-live.
GoTatva's OTM team works with yours at every step, and stays with you after go-live.
- 01
Set up
We set up your help centre, queue and status page.
- 02
Connect
We link them to your integrations.
- 03
Hand over
Your team and ours agree how issues are handled.
- 04
Support
Self-service, managed or hybrid, as you choose.
One platform under every OTM product.
GoAssured runs on GoHubX, so it shares the same security, audit trail and support as the rest of the suite. Add more products as you grow.
Every action recorded
Who did what, and when, for every change.
Credentials sealed
Once saved, a credential can't be viewed again.
Self-service, managed or hybrid
Run it yourself, let our OTM team run it, or mix the two.
Questions about GoAssured.
Which support models are available?
Self-service, managed and hybrid.
Can our own team handle tickets?
Yes. You decide who handles what.
Is there a status page for our users?
Yes. Everyone sees what's known and what's being fixed.
Related OTM products.
Let's connect and explore how GoHubX can help your business.
Bring your TMS, your carriers and your toughest integration. We'll show you how GoHubX handles it, securely and on the record.