Everything in motion on one screen, problems routed
A control tower is one view of what is shipping, what is late and what is at risk. GoControl adds exception management, so each problem reaches the team that fixes it.
- Built for
- Logistics managers and executives
- Control tower and exception desk teams
- Customer service and carrier desk teams
- Account managers
What gets in the way today.
Late loads found too late
Missing carrier updates and slipped appointments surface only when the customer complains.
Problems with no owner
An issue is spotted, mentioned in an e-mail, and nobody is sure who is meant to fix it.
Performance argued, not measured
On-time, in-full performance by customer and carrier is pieced together by hand each month.
What changes with Control tower.
Today at a glance
See what ships today, what is delayed and what is waiting at each stage, updated as carrier events arrive.
OTIF you can drill into
On time, in full performance by customer, carrier or ship-from, down to the late or short shipment.
At-risk shipments first
Shipments most likely to go wrong, with the most money at stake, are shown at the top.
Exceptions with an owner
Each exception goes to a team with an owner and due date, and a handover carries the full context.
Missing updates caught
You are told when a carrier update is overdue, and many exceptions close themselves once the cause is fixed.
The next team told
Notifications tell the next team when a step is ready, so work keeps moving.
One platform under every product.
Control tower runs on GoHubX, so it shares the same security, audit trail and support as everything else you run with us.
Every change on the record
Who did what, and when, in a tamper-evident audit trail.
Credentials in a vault
Never shown again after saving.
Self-service, managed or hybrid
Run it yourself, let our team run it, or mix the two.
Questions about Control tower.
How up to date is the control tower?
It is updated as carrier events arrive, through carrier connections and EDI status messages.
Who works the exceptions?
Your own teams. Exceptions are routed to teams such as carrier desk, customer service or billing, each with an owner and due date.
Does it fix problems automatically?
No. It finds and routes problems. Many exceptions close themselves when the cause is fixed, but your team decides what to do.
Do I need the rest of GoLogiX?
The control tower reads the orders, shipments and carrier events that GoLogiX runs. Talk to us about which modules fit your operation.
Related products.
Carrier integration and shipment execution
Onboard carriers, ship and label with parcel and freight carriers, close the day, track to delivered and get export paperwork right. Live with UPS, FedEx and DHL Express; more carriers in the catalogue, connected as your project needs them.
Learn moreDelivery, billing and order-to-cash visibility
GoLogiX covers the logistics side of order to cash: proof of delivery, customer invoices sent by EDI, remittances read and retailer rules checked before they cost you. Your ERP stays the books of record for receivables.
Learn moreTransportation management
Transportation management is one part of GoLogiX, joined to the orders before it and the invoices after it. Keep contract rates, compare quotes and tender loads through your routing guide.
Learn moreSee your own documents flow through GoHubX.
Bring one partner, one carrier or one process. We will show it running on GoHubX.