Your customers track their own shipments
Your shipments, labels and delivery papers, and a way to report a problem. A self-service portal on GoLogiX, the End-to-End Logistics Execution Platform, for your customers' own people.
- Built for
- Customer service managers
- Logistics and shipping managers at shippers and 3PLs
- Account managers
- Your customers' buyers and receiving teams
What gets in the way today.
"Where is my order?" calls
Status questions take time your team does not have.
Papers sent on request
Proof of delivery and bills of lading are emailed one by one.
Problems reported by phone
Damage and late deliveries arrive in calls and emails and get lost between teams.
What changes with Shipper portal.
Fewer status calls
Customers see the progress and carrier tracking history of their own shipments.
Papers on demand
Labels, proof of delivery (POD) and bill of lading (BOL) download straight from the shipment.
Problems routed, not lost
A reported problem, with a note and photo, reaches the right team as an exception the customer can follow.
Nothing private shown
Costs, rates, internal notes and other customers' orders are never shown.
See what they see
Your staff can view the portal as any customer.
One platform under every product.
Shipper portal runs on GoHubX, so it shares the same security, audit trail and support as everything else you run with us.
Every change on the record
Who did what, and when, in a tamper-evident audit trail.
Credentials in a vault
Never shown again after saving.
Self-service, managed or hybrid
Run it yourself, let our team run it, or mix the two.
Questions about Shipper portal.
Can a customer see another customer's shipments?
No. A portal user sees only the shipments of the customers they are linked to.
Do customers see our freight costs?
No. Costs, rates and internal notes are never shown.
Where do reported problems go?
They arrive as exceptions for your team, routed by problem type with an owner and due date.
Which carriers does tracking cover?
Live with UPS, FedEx and DHL Express; more carriers in the catalogue, connected as your project needs them.
Is it available now, and what does it cost?
The Shipper portal runs on GoLogiX. Talk to us about access and pricing.
Related products.
Portals
Small suppliers, partners and customers exchange files, answer purchase orders and track shipments in a browser, and it all reaches you as proper EDI.
Learn moreGoLogiX
GoLogiX, the End-to-End Logistics Execution Platform, runs orders, packing, transport, carriers, freight audit and customer billing in one system, instead of separate tools joined by spreadsheets.
Learn moreTransportation management
Transportation management is one part of GoLogiX, joined to the orders before it and the invoices after it. Keep contract rates, compare quotes and tender loads through your routing guide.
Learn moreSee your own documents flow through GoHubX.
Bring one partner, one carrier or one process. We will show it running on GoHubX.