One help centre, one ticket queue, one status page
Everything you touch after go-live: help beside every screen, tickets measured against your support plan, service status for your account and training for your people.
- Built for
- Every GoHubX user
- IT and application support leads
- Company admins and trainers
- Account owners who track service
What gets in the way today.
Help lives somewhere else
Documentation sits on a separate site and rarely matches the screen in front of you.
Tickets in the dark
Once a ticket is raised, nobody knows whether it is on track.
Is it us or them?
When something looks wrong, teams lose time working out whether the service has a problem.
What changes with GoAssured.
Answers without a ticket
Guides, walkthroughs and error explanations beside the screen you are on.
Know where your ticket stands
Each ticket shows how it is tracking against the targets in your support plan.
Know if it is us or you
Service status for your account, with incidents, updates and planned maintenance.
Keep people current
Release notes, training paths and walkthroughs, so new features get used.
Have a say in the roadmap
Send ideas and read GoTatva's answer, including when we decide not to build something, and why.
Help you can tune
Your admins decide which help appears, where and for how long.
One platform under every product.
GoAssured runs on GoHubX, so it shares the same security, audit trail and support as everything else you run with us.
Every change on the record
Who did what, and when, in a tamper-evident audit trail.
Credentials in a vault
Never shown again after saving.
Self-service, managed or hybrid
Run it yourself, let our team run it, or mix the two.
Questions about GoAssured.
How fast will support answer?
It depends on your support plan and the ticket's priority, and each ticket shows how it is tracking. Your contract sets the commitment that applies to you.
Where do we see outages?
In the service status view for your account, and on our public trust page.
Can we turn off tips for experienced users?
Yes. Your admins switch parts of help on or off for the whole company, a workspace or a single feature.
Is there training?
Yes: learning paths, short quizzes, set-up checklists and walkthrough videos.
Will you use our quote without asking?
No. You choose how you are named and where a quote may be used, and you can withdraw it at any time.
Related products.
Security, privacy and trust
Single sign-on, tenant isolation, a tamper-evident audit trail and a credential vault, on every plan.
Learn moreAccount
What you have, what it costs, when it renews, what you owe and who to call. Every GoHubX customer has Account; nobody buys it.
Learn moreGoRelease
Quality checks, testing, safe promotion between environments and a shared project plan for every implementation. You and GoTatva work from the same page.
Learn moreSee your own documents flow through GoHubX.
Bring one partner, one carrier or one process. We will show it running on GoHubX.